Bad Weather Arrangements

BAD WEATHER ARRANGEMENT

Tropical cyclone warning signals No. 1 / 3 or yellow rainstorm warning

Normal operation*

 

* In case of inclement weather or emergency, activities or venue bookings are subject to cancellation without further notice. Where possible, Saiyuen will arrange a substitution of activities, facilities or venue. Events affected by inclement weather may be rescheduled pending availability, with no penalty. Last minute cancellations of outdoor activities due to inclement weather will not be considered for refunds. Please pay attention to Sai Yuen Management’s announcements via social media, or contact our booking office.

 

Tropical cyclone warning signal No. 8 or above, or red/black rainstorm warnings

In force or to be hoisted within 2 hours by 7am on the day of⇒All day pass tickets and/or venue rentals will be cancelled.**
Lowered by 7:00 am on the day of ⇒Saiyuen will remain in operation*. No refunds will be provided; rearrangement policies will not be applied.
In force or to be hoisted within 2 hrs by 12:00 noon ⇒Overnight bookings will be cancelled.**
Lowered before 12:00 noon ⇒ Saiyuen will remain in operation*. No refunds will be provided; rearrangement policies will not be applied.
To be hoisted within 2 hours ( for campers who have checked in ) ⇒Guest will be asked to leave Saiyuen. No refunds will be provided; rearrangement policies will not be applied.

 

* In case of inclement weather or emergency, activities or venue bookings are subject to cancellation without further notice. Where possible, Saiyuen will arrange a substitution of activities, facilities or venue. Events affected by inclement weather may be rescheduled pending availability, with no penalty. Last minute cancellations of outdoor activities due to inclement weather will not be considered for refunds. Please pay attention to Sai Yuen Management’s announcements via social media, or contact our booking office.

 

** Guests may apply to reschedule their visit within 7 days. The validity of the booking or venue rental will be extended for 60 days from the day of the inclement weather. Guests who fail to make such arrangements forfeit the opportunity to reschedule and will receive no refunds from Saiyuen.

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